References

Communication References

  1. Ipsen C, Goe R. Factors associated with consumer engagement and satisfaction with the Vocational Rehabilitation program. J Vocat Rehabil. 2016 Jan 1;44(1):85–96.
  2. Augusta Free Press. Griffith supports effort to improve broadband access in rural communities [Internet]. Augusta Free Press. 2018 [cited 2018 Jun 21]. Available from: http://augustafreepress.com/griffith-supports-effort-improve-broadband-access-rural-communities/
  3. Abbott J-AM, Klein B, Ciechomski L. Best Practices in Online Therapy. J Technol Hum Serv. 2008 Jul 3;26(2–4):360–75.
  4. Chester A, Glass CA. Online counselling: a descriptive analysis of therapy services on the Internet. Br J Guid Couns. 2006 May 1;34(2):145–60.
  5. Gore Jr. PA, Leuwerke WC. Technological advances: Implications for counseling psychology research, training, and practice. In: Handbook of counseling psychology, 4th ed. Hoboken, NJ, US: John Wiley & Sons Inc; 2008. p. 38–53.
  6. Mulhauser DG. Advantages of Email Counselling and Online Therapy in General [Internet]. CounsellingResource.com: Psychology, Therapy & Mental Health Resources. 2011 [cited 2018 Jun 18]. Available from: https://counsellingresource.com/therapy/service/online-advantages
  7. Shaw HE, Shaw SF. Critical Ethical Issues in Online Counseling: Assessing Current Practices With an Ethical Intent Checklist. J Couns Dev. 2006;84(1):41–53.
  8. Zelvin E, Speyer CM. Online counseling skills, part I: Treatment strategies and skills for conducting counseling online. In: Online counseling: A handbook for mental health professionals. 1st ed. New York, NY, US: Elsevier Science; 2004. p. 163–80.
  9. van der Aa CPDM, Pollmann MMH, Plaat A, van der Gaag RJ. Computer-mediated communication in adults with high-functioning Autism Spectrum Conditions. ArXiv14101087 Cs [Internet]. 2014 Oct 4 [cited 2018 Jun 20]; Available from: http://arxiv.org/abs/1410.1087
  10. Bradley LJ, Hendricks B, Lock R, Whiting PP, Parr G. E-mail communication: Issues for mental health counselors. J Ment Health Couns. 2011;33(1):67–79.
  11. Jones G, Stokes A. Online Counselling: A handbook for practitioners [Internet]. New York, NY: Palgrave Macmillan; 2009 [cited 2018 Jun 18]. 176 p. Available from: http://www.macmillanihe.com/page/detail/Online-Counselling/?K=9780230201958
  12. Mulhauser DG. Hints, Tips and Caveats for Effective Emailing [Internet]. CounsellingResource.com: Psychology, Therapy & Mental Health Resources. 2011 [cited 2018 Jun 18]. Available from: https://counsellingresource.com/therapy/service/hints-tips-caveats
  13. Collie KR, Mitchell D, Murphy L. Skills for On-Line Counseling: Maximum Impact at Minimum Bandwidth. American Counseling Association, 5999 Stevenson Ave; 2000.
  14. Stofle G, Chechele P. Online counseling skills, part II: In session skills. In: Online counseling: A handbook for mental health professionals. 1st ed. New York, NY, US: Elsevier Science; 2004. p. 182–96.
  15. Evans J. Online Counselling and Guidance Skills: A Resource for Trainees and Practitioners [Internet]. London; 2009 [cited 2018 Jun 19]. Available from: http://sk.sagepub.com/books/online-counselling-and-guidance-skills
  16. Heimlich R. Texting Is Nearly Universal Among Young Adult Cell Phone Owners [Internet]. Pew Research Center. 2012 [cited 2018 Jun 19]. Available from: http://www.pewresearch.org/fact-tank/2012/12/14/texting-is-nearly-universal-among-young-adult-cell-phone-owners/
  17. Anderson GO. Getting Connected: Older Americans Embrace Technology to Enhance Their Lives [Internet]. AARP Research; 2018 Feb [cited 2018 Jun 20]. Available from: https://www.aarp.org/research/topics/technology/info-2018/technology-use-attitudes.html
  18. Cromartie J, Gaffey B, Seabolt M. Evaluating Communication Technologies for the Deaf and Hard of Hearing [Internet]. [Worcester, MA]: Worcester Polytechnic Institute; 2012 [cited 2018 Jun 19]. Available from: https://web.wpi.edu/Pubs/E-project/Available/E-project-022812-225227/unrestricted/Evaluating_Communication_Technologies_for_the_Deaf_and_Hard_of_Hearing.pdf
  19. SCAR. Cellular Provider Record Retention Periods [Internet]. Forensic Focus – Articles. 2017 [cited 2018 Jun 19]. Available from: https://articles.forensicfocus.com/2017/04/18/cellular-provider-record-retention-periods/
  20. Gao K. 25 Customer Chat Tips to Reassure and Nurture Your Online Customers [Internet]. Kissmetrics Blog: A Blog about Analytics, Marketing, and Testing. 2014 [cited 2018 Jun 21]. Available from: https://blog.kissmetrics.com/25-live-customer-chat-tips/
  21. Lewis J. 10 Rituals of a Successful Live Chat Session | [Internet]. Provide Support Blog: Empowering Customer Service. 2015 [cited 2018 Jun 21]. Available from: https://www.providesupport.com/blog/10-rituals-of-a-successful-live-chat-session/

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